Terms & Conditions
Ts & Cs
​Please be aware that all new clients need to book an Initial Reading & Consultation appointment before booking their first 1-On-1 or Distance Session. As well as allowing me to get to know you and what your individual requirements are, this appointment is a major part of the healing process for you and serves as a road map for achieving your session goals.​ (Does not apply to Group, Pet, House or Workspace Sessions.)
Please fill out the 'Client Registration and Disclaimer' form before your first 1-On-1 or Distance Session begins. Paper forms will be provided for 1-On-1 Sessions. Distance clients can fill out an online form by clicking the Forms button below.
By booking your session with me, you agree to the following Terms & Conditions of service:
Your appointment fee must be paid in full before your appointment begins. Current online payment methods include: credit card, PayPal, Afterpay and bank transfer. Fees are in NZ dollars and are subject to change without notice.
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Please arrive on time to your appointment. If you are running late, please advise me ASAP via text or phone call. If you are more than 15 minutes late, your appointment may need to be cancelled and rebooked for another day so as not to inconvenience my other clients.
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Please advise me ASAP if you have any cold or flu symptoms so that I have the opportunity to reschedule your appointment if necessary and offer the vacant appointment to someone else.
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For practical and safety purposes, please make sure you have at least 6 metres separation between yourself and other people or animals so that your energy fields do not overlap during your distance session. ​ ​​
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Please do not smoke or vape immediately prior to your in-person appointment, or wear any strong fragrances like perfume or body sprays, as I am very sensitive to cigarette smoke and artificial fragrance. Essential oils are fine.​
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To get the most out of your energy therapy session, I recommend that you don't drink coffee or sugary energy drinks beforehand.
Cautions
Listed below are situations in which Biofield Tuning may not be beneficial and caution is recommended. Please feel free to ask me if you are unsure.
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Terminal illness
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Cancer
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Heart condition / pacemaker / electronic implants
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Concussion or head injury in the last 6 months / broken bones
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Heavy metal / poison / food detoxing
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Pregnancy / trying to get pregnant / breastfeeding
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Varicose veins (could cause discomfort)
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Obesity (not contraindicated but could cause severe detox)
After Your Session
Everyone’s session is different and responses can vary. Most people report feeling clearer, calmer, more relaxed and self-aware immediately afterwards, for others it takes a bit longer. Sometimes clients will experience a strong healing response such as:
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The need to urinate more frequently
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Disruptions to women’s next menstrual cycle
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Tiredness or exhaustion, needing to sleep for a day or more: generally, this happens with people who have been ‘running on empty’
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Dealing with feelings/traumas that surface or becoming aware of unhealthy behavioural patterns, thoughts and beliefs could make you emotional
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Headaches and dizziness
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In very rare instances: skin rashes, mucus, fever, vomiting, loose stools and
excessive thirst
Generally these symptoms are a sign of detoxification and will pass within a day or two. If a condition persists, it is important to see Vanessa again, sooner rather than later. Sometimes people can get stuck in the unwinding process and need an additional boost to complete the adjustments.
Hydrotherapy
Due to the conductive properties of water, it is beneficial to be well hydrated with water or herbal teas before and after a session (not caffeine). Soaking in a mineral or Epsom salt bath for a minimum of 20 minutes after a session is also recommended, this helps support the body in detoxifying or releasing any physical components from the blockages released from the energy field.
IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO DISCUSS THESE WITH ME.
Disclaimer
1) Energy therapy* is designed to assess where they body's electromagnetic and subtle energies are blocked or are in dissonance, then correct the flow of these energies in order to boost health and vitality.
2) Energy therapy does not seek to diagnose or replace professional medical advice and should be viewed as complimentary to the healing arts.
3) All the known situations in which an energy therapy session may not be beneficial have been listed above. Energy therapy may have other possible health benefits and risks that are not yet known.
4) Everyone's treatment session are different and responses can very greatly and you may have a strong healing response that might require you to rest the following day.
5) Receiving a distance session could make you very sleepy or distracted, therefore you should not drive or operate heavy machinery during or straight after your distance session.
6) Some prescription medications and recreational drugs may effect your response to the session.
7) Given there are so many variables involved with energy therapy, Vanessa cannot be held responsible for any undesirable outcomes.​​
* Energy Therapy is a term that refers to a variety of techniques based on the modification of energy fields that look at imbalances within an individuals energy system as well as the energetic influence of thoughts, beliefs and emotions on the body.
Cancellation Policy
I turn others clients away so that I can hold your appointment time open for you, so please respect my 24 hour cancellation policy and let me know as soon as possible if you need to reschedule your appointment to avoid paying in full. I reserve the right to cancel a client's session for the following reasons:
1) If a client is more than 15 minutes late for an appointment. This this to prevent my next client's session being impacted.
2) If a client has not respected my Terms & Conditions, myself, my other clients, my work, my property or is putting themselves, myself or others at risk. ​
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3) If I feel that there is a mismatch of energies between a client and myself.
Refund Policy
The NZ Consumer Guarantees Act does not require a trader to offer a customer a refund or exchange if:
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they have changed their mind
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their circumstances change
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they find cheaper products or services elsewhere
​New Zealand law does not require a trader to give a customer a refund on goods or services that are discounts or on sale, therefore pre-paid plans are non-refundable. This also applies to discounted sessions, classes, tutorials or products. ​
However, if goods purchased from me are faulty, the customer has 14 days to let me know. I reserve the right to repair, exchange, refund or issue a credit voucher.
Refunds Regarding Cancellations
1) If a client is more than 15 minutes late for their appointment and their appointment needs to be rescheduled to prevent the next client's session being impacted, they will not receive a refund for their missed appointment.
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2) If a client breaches my Terms & Conditions stated above, the client will not receive a session refund if the cancellation is within the 24 hours prior to their session. ​
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3) If there is an energetic mismatch between the client and myself and I do not wish to continue working with the client, I will notify them in writing at least 24 hours before their next appointment and refund their session fee or remaining sessions on their pre-paid plan.